FAQ

About Products

Q.When will the products that are out of stock arrive ?
A.We are very sorry to have incommoded you. Due to the differences in the replenishment date of each product, please contact us.

Q.What if the delivered products are damaged or insufficient ?
A. Please contact us immediately.

Q.Do products come with a guarantee?
A.Please consult [warranty police].

About Delivery

Q.Which express is it?
A.Unlimited.

Q.Can the delivery time and address be changed?
A.If you would like to change the delivery time and address, please contact us with the new information. However, we are sorry to inform you that it cannot be changed after delivery.

About Return& Exchange

Q.What should I do if I want to return the products?
A.Please consult Returns [Refund / Exchange].

Q.What should I do if I want to cancel the orders?
A. Please contact us with the order information ( the number of order; name; phone number) and the content of changes. However, it will be regarded as “Return” if the goods have been canceled after delivery because of customers' personal reasons.

Q.What should I do if I place an order twice?
A.Please contact us.