Warranty for Products
Initial failure guarantee and maintenance service for LOUKIN products
1.Target products
The warranty provided below applies to products manufactured and sold by the company (hereinafter referred to as "Target Products"). This warranty is applicable within the warranty scope to customers who can provide valid proof of purchase to obtain the initial defect warranty. Products purchased from unauthorized retailers (including resales) are not covered by the warranty.
2.Initial guarantee period
Initial Defect Warranty Period: 7 days from the date of purchase
3.Warranty Coverage
If a failure occurs within the warranty period due to our responsibility, we will replace or repair it free of charge. After estimation, we might be able to repair damages beyond the warranty scope, so please contact customer support first. However, even within the warranty period, the following situations are not covered. Even if the product is replaced or repaired, the start date of the warranty period will be the initial purchase date of the target product.
- Wear and tear, loss, misuse, or accidental damage
- Damage caused by excessive force
- Scratches and scuffs
- Strong chemicals, cleaners, and other liquids
- Exposure to extreme cold or heat
- Damage caused by animals, fire, or weather
- Natural disasters
- Damage caused by airlines, third parties, or incorrect operation
- Damage from third-party modifications or repairs
- Theft, loss, or intentional damage
- Loss or damage occurring during delivery
Any damage caused for any reason due to the data in the above devices (all damages described in this agreement).
The warranty amount we guarantee is limited to the amount you paid for this product. Some countries, states, and regions do not allow the exclusion or limitation of incidental or indirect damages, so the above limitations or exclusions may not apply to you.
Purchasing products from us signifies your agreement with our quality assurance policy. Please note that our quality warranty policy is subject to change without notice.
4.Seeking Warranty Service
Warranty claims must be made directly to us. Please use the customer support request form on this site to contact us. Please do not send it to us directly without contacting us.
- Upon receiving your product, we will determine if it is within the warranty scope. (Usually within 7-10 business days) All requests will be determined based on the specific situation of the received product.
- If we determine that the product you sent is defective due to our reasons, we will repair or replace the product free of charge (at our expense), excluding product delivery fees.
- If you purchased the product from an online store, please contact the customer center within 12 months of purchase, and we will refund the product price or repair or replace the product at our expense.
- For irreparable damages, we will send customers the same or similar product as a replacement. At the customer's request, we may send repair parts and repair instructions.
- All products returned to us will first undergo authenticity screening. If it is determined to be counterfeit, it will be handed over to our legal department, and counterfeit products will not be returned.
5.The following items are not considered material or manufacturing defects and are not covered by our warranty. In these cases, repair costs may be incurred.
- Normal wear and damage due to use
- Edge paint wear, natural fading, softening, and discoloration due to normal use
- Spots and stains
- Surface and seam damage due to wear and friction
- Dirt and damage caused by improper maintenance and cleaning
- Lining wear due to normal use